Shipping
Italy
All national shipments are entrusted to GLS or DHL standard service which takes 1-3 working days.
Free shipping over €79 for full price items.
Items featured in the 'release' section, as well as those identified by the symbol are subject to shipping costs.
Europe
All European shipments are entrusted to DHL economy service which takes 2-3 working days.
Free shipping over €150 for full price items.
Extra Europe
All non-European shipments are entrusted to DHL express service which take 5 working days.
Free shipping over €500 for full price items. Customs duties and any import charges or taxes are charged to the customer.
During sales, promotions, events or national holidays shipments may take longer.
Returns (Legislative Decree 206/2005)
Customers dissatisfied with their purchase may request a return for size exchange or a refund within 14 days from the date of order receipt by accessing the "Returns" section of their user profile.
Upon submitting a return request, customers will receive relevant instructions via email. Customers can either arrange for independent return shipping to Via Duca Degli Abruzzi 11c Andria, 76123, or utilize our collection service for a fee of €7.00, which will be deducted from the final refund.
For returns shipped independently by the customer, Hub Q SRL is not responsible for any loss or damage to the item.
Refunds will be processed upon completion of the receipt, verification, and acceptance of the returned item, using the same payment method chosen by the customer.
To promote customer responsibility regarding the return policy and to reduce fuel emissions and packaging waste, all costs incurred will be refunded, excluding shipping expenses.
For all purchases made in December, the return period has been extended to three weeks from the date of order receipt.